Water Department

Water Department Functions:

  • The water department issues water meters and remote readers.
  • Repairs and replaces standard household size meters and remotes.
  • Prepares quarterly water and sewer billing and answers customers' inquiries regarding their utility bills.
  • Reads and records readings from domestic and commercial meters.

Manage and Pay your
Water and Sewer Account Online Anytime!

Submit your
Water Meter Reading!

Send in your water meter reading and save a phone call or a stamp!

Deferred Payment Agreements

Attention: All residential & small business WATER customers having trouble paying your WATER bill due to COVID-19. You can self-certify your financial hardship & enter into a Deferred Payment Agreement to give you more time to pay past-due WATER bills. No down payment, no late fees, no penalties. THIS IS ONLY FOR YOUR WATER BILL. Download the forms below and submit them to the Water Department in person or by mail at the address listed above, or by email to [email protected] For further assistance, call (845) 563-4627.

Deferred Payment Agreement | Self-Certification - Individual | Self Certification - Small Business

The Town's goal is to produce the highest quality drinking water for all of our customers.
  • All water plant operators are licensed by New York State. Plants are manned twenty four hours per day, seven days per week.
  • Our plant operators routinely collect and test water samples checking for purity and identifying potential problems. Our water plants are constantly maintained, evaluated and upgraded to stay abreast of advancements in technology, health science and government regulations.
  • Approximately 2,323,000 gallons of water per day are delivered to approximately 18,000 water customers.

Listed below are the Town of New Windsor's water resource locations.
Water Treatment Plant Water Filtration Plant
Riley Road Stewart Airport
Forge Hill Road


Water Quality Reports from previous years can be viewed using the links below.
2012 | 2013 2014 2015 | 2016 | 2017 | 2018 | 2019 | 2020