TOWN OF NEW WINDSOR
WATER DEPARTMENT
555 Union Avenue
New Windsor, NY 12553

UPDATED JANUARY 2022
NOTICE TO NEW WINDSOR WATER DEPARTMENT RESIDENTIAL CUSTOMERS, NON-RESIDENTIAL CUSTOMERS THAT SERVE RESIDENTIAL PREMISES, AND SMALL BUSINESS CUSTOMERS
(THOSE WITH LESS THAN 25 EMPLOYEES)

If you are a residential customer, non-residential customer that serves residential premises, or small business water customer who has experienced a change in financial circumstances due to the COVID-19 pandemic, thereby affecting your ability to pay your water bill, you can self-certify your financial hardship and enter into a Deferred
Payment Agreement (“DPA”) until June 30, 2022. This will allow you to pay your pastdue bills over time and avoid a lien being placed on your property for failure to pay. No down payment is required; no late fees or penalties will be assessed; and arrears included in the DPA shall not be the basis for disconnection, nor serve as the basis for any lien action. A copy of the required forms can be obtained by clicking on the links below:

Self-Certification – Residential Customer
Self-Certification – Non-Residential Customer Serving Residnetial Premises
Self-Certification – Small Business Customer
Deferred Payment Agreement

These forms must be submitted to the Water Department either in person at the address listed above, or sent by mail to the address listed above, or sent by email to [email protected].
If you need further assistance regarding your bill, please call us at (845) 563-4627.