Water Department

Water Department Functions:

  • The water department issues water meters and remote readers.
  • Repairs and replaces standard household size meters and remotes.
  • Prepares quarterly water and sewer billing and answers customers' inquiries regarding their utility bills.
  • Reads and records readings from domestic and commercial meters.

Manage and Pay your
Water and Sewer Account Online Anytime!

Submit your
Water Meter Reading!

Send in your water meter reading and save a phone call or a stamp!

TOWN OF NEW WINDSOR
WATER DEPARTMENT
555 Union Avenue
New Windsor, NY 12553


UPDATED JANUARY 2022
NOTICE TO NEW WINDSOR WATER DEPARTMENT RESIDENTIAL CUSTOMERS, NON-RESIDENTIAL CUSTOMERS THAT SERVE RESIDENTIAL PREMISES, AND SMALL BUSINESS CUSTOMERS
(THOSE WITH LESS THAN 25 EMPLOYEES)

If you are a residential customer, non-residential customer that serves residential premises, or small business water customer who has experienced a change in financial circumstances due to the COVID-19 pandemic, thereby affecting your ability to pay your water bill, you can self-certify your financial hardship and enter into a Deferred
Payment Agreement (“DPA”) until June 30, 2022. This will allow you to pay your pastdue bills over time and avoid a lien being placed on your property for failure to pay. No down payment is required; no late fees or penalties will be assessed; and arrears included in the DPA shall not be the basis for disconnection, nor serve as the basis for any lien action. A copy of the required forms can be obtained by clicking on the links below:


Self-Certification – Residential Customer
Self-Certification – Non-Residential Customer Serving Residnetial Premises
Self-Certification – Small Business Customer
Deferred Payment Agreement

These forms must be submitted to the Water Department either in person at the address listed above, or sent by mail to the address listed above, or sent by email to [email protected].
If you need further assistance regarding your bill, please call us at (845) 563-4627.

The Town's goal is to produce the highest quality drinking water for all of our customers.
  • All water plant operators are licensed by New York State. Plants are manned twenty four hours per day, seven days per week.
  • Our plant operators routinely collect and test water samples checking for purity and identifying potential problems. Our water plants are constantly maintained, evaluated and upgraded to stay abreast of advancements in technology, health science and government regulations.
  • Approximately 2,323,000 gallons of water per day are delivered to approximately 18,000 water customers.

Listed below are the Town of New Windsor's water resource locations.
Water Treatment Plant Water Filtration Plant
Riley Road Stewart Airport
Forge Hill Road

 

Water Quality Reports from previous years can be viewed using the links below.
2012 | 2013 2014 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021