3 March Issues with some water bills from current billing cycle March 3, 2020 By Patrick Mangan General 0 Supervisor Meyers is aware of some issues with the water bills that just went out related to the new VEPO meters. We are looking into this and will post more information as we investigate. Related Articles Water Update: restoration times / water available for affected residents Our crews are still onsite and working on the water outage. Due to the emergency leak repair yesterday, when a water line was shut down, it caused a larger infrastructure problem that is taking longer to fix. Water service is expected to be restored later morning / early afternoon once the repair is complete. A water tanker will be available later this morning at Vails Gate Fire Company Station 2 on 4 Weather Oak Hill Road. Please bring containers to fill. Cases of bottled water will also be available for those affected by the water outage. We’ll post once both the tanker and bottled water are available at Vails Gate Fire Company Station 2. WATER IS NOT AVAILABLE right now, please wait until we follow up with a second post. Boil Water Advisory Due to Emergency Water Leak Repair: Burroughs Ln, Shelly Rd, Keats Dr, Byron Ln, Melville Dr, Stephenson Ln & Hemingway Ln Due to a emergency water main leak repair, water will be turned off at approximately 4 PM on the following streets on Thursday, January 9th Burroughs Lane, Shelly Road, Keats Drive, Byron Lane, Melville Drive, Stephenson Lane and Hemingway Lane A precautionary boil water advisory has been issued for these same streets until further notice. Please follow us on Facebook, Twitter, and sign up for text alerts from the Town for notifications. Update on questions regarding latest utility billing There is an over abundance of questions regarding high utility bills for this quarter. As we transition with this new billing system AND into the new meters, some factors come in to play that may have caused a resident to have a high bill. One thing to note before reviewing the factors is that the “Service to and from” dates are a generic billing period and do not represent the true reading cycle for most. Once all the meters in town have been changed to the new technology, there will be a town wide reading/billing period of 3 months then the billing system will be able to import all meter reads at once at the time of applying charges. For a number of years, each quarter the town has had unbilled water in the amount of 35%-40% of the treated water because of failing and inaccurate meters. Those with high bills are mainly due to the meter change outs that were done between 11/10/19 and 2/7/20: • A longer reading cycle. The old meter read was combined with the new meter read which was obtained on 2/27/20 to move into the consistent 3 month reading schedule. This caused some reading period to be longer than 3 months, some up to 5 months which would have the potential to double your average bill. • Many of the readings obtained from the “old” meters were done so after many years of customer estimates. If it turned out the billing was UNDER estimating, charges for unbilled water will cause higher bills. If the account was OVER estimated, it resulted in a credit applied. • The new meters are extremely accurate as opposed to the meters that are being replaced. Many of the old meters have not been accounting for all the water going through them. Please feel free to contact the water billing department with questions regarding your bill at 845-563-4625. LIFTED: Boil Water Advisory for February 6 Emergency Water Outage Update February 8, 10:40am: The boil water advisory for all affected streets listed below has been lifted. There is a boil water advisory in affect for: 925-899 Little Britain Road (Route 207), and Silver Stream Road. In addition to the above streets previously listed, also now included are: Mt Airy Rd (from Briarwood Ln to Bethlehem Rd) Briarwood Ln Windemere Estates Cooper Ct Swan Hollow Rd Shady Dell Dr Coach House Ct Bring your tap water to a rolling boil, boil for one minute and cool before using, or use bottled water. Boiled or bottled water should be used for: drinking, making ice, washing dishes, brushing teeth, and preparing food until further notice. Feb 4th-Water service interruption for Summit Dr (from Ona Ln to Parkdale Dr) Due to a leak repair, water service will be interrupted on Tuesday, February 4, 2020 from approximately 9 AM to 4 PM in the following locations: Summit Dr (from Ona Ln to Parkdale Dr) A boil water advisory will follow. See full advisory by clicking HERE. Water from Catskill Aqueduct Reintroduced As of today the Town has started to introduce water from the Catskill Aqueduct back into our water distribution system. Comments are closed.