Town of New Windsor Press Releases

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VEPO Water Meter Installations to Restart September 8th

Notice to all Town of New Windsor Water Customers,

Given the significant improvements achieved, State, County and Town-wide, in fighting the COVID-19 pandemic, VEPO Metering will be restarting the Town’s water meter reading system upgrade project after Labor Day on Tuesday, September 8th. 

Please note, this is a mandatory upgrade program, meaning all users of the Town’s water system must participate.  Upon receipt of this notification, you must contact VEPO within the next 30 days, by calling the number below or by going to the website listed below in order to schedule an appointment to have the upgrade performed.   Residents who refuse the upgrade will be assessed a surcharge on all subsequent water bills for non-compliance.  

Appointments will be available Monday through Friday from 8:00 a.m. to 12:00 P.M. or from 12:00 p.m. to 4:00 p.m. and can be scheduled by either:

  • Visiting and clicking on “Schedule An Appointment”; or
  • Calling 877-860-8376 and speaking with a Customer Service Representative.

 Technicians performing the upgrades will require access to the inside of your home.  Most water meters will need to be located indoors (in a basement, cellar, crawl space, utility room, etc.).  The process is expected to take no more than two hours, and water use will be disrupted intermittently during that time.  

Your safety and the safety of VEPO employees remain of utmost importance to all.  To this end, you will be asked to provide an email address when scheduling your appointment.  This will allow VEPO to send you an electronic notification with a photo of the technician prior to the appointment.  All VEPO technicians must be in uniform, possess a photo ID, and will be driving a vehicle marked with VEPO signage. 

Further, all VEPO installers will be required to undertake the following safety protocols, every day, before appearing for any scheduled installations: 

  • All installers must undergo a temperature and health assessment check and record the results thereof, every day prior to the start of their shift.  As per CDC guidelines, if they exhibit a fever that exceeds 100.4º or any other known symptoms of COVID-19 (i.e., cough, shortness of breath/difficulty breathing, chills, fatigue, body aches, or new loss of taste or smell), they will not be permitted to work.  If these guidelines change, the safety protocols for this project will be adjusted accordingly.  No installer may return to the job until they meet CDC guidelines for doing so.  It is currently recommended the employee (i) be symptom free for at least 10 days after the first onset of symptoms; (ii) be fever free, without use of fever reducing medication, for at least 24 hours; and (iii) show improvement of whatever symptoms they’ve exhibited during their time out from work.

  • All installers will be wearing a new face mask every day; and new disposable gloves and booties that will be changed before each installation appointment.

  • All installers will either wash their hands or apply hand sanitizer before and after each installation.


For the safety of the installers, we ask that you please call 877-860-8376 by 7:00 a.m. on the day of your appointment, to reschedule your appointment, if you or anyone in your household feels ill.   We also ask that each property owner, resident or representative that will be present during the installation open all doors and remove any obstacles in the vicinity of the water meter to be replaced.  This will minimize objects the installers may need to touch in order to perform the installation of your new water meter. 

The Town appreciates your support and cooperation with this very important project, which is intended to provide our residents and users with a significantly improved water metering system that will greatly increase meter accuracy, monitor leaks, and reduce the need for estimated billing. 

We look forward to working with you to complete this mandatory project and thank you, once again, for your continued support.  If you have any questions about this program, please don’t hesitate to contact VEPO Metering at 877-860-8376 or by email at [email protected]

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